Maple & Wattle Help

• Are your products safe for sensitive skin or eczema?
• Are your hair products curly girl approved?
• Do you have scent samples?
• Are your products kid friendly?
• Scent suggestion
• Are your products vegan?
• Do you carry unscented products?
• Are your products safe for animals?
• The product I want to order is currently out of stock. What can I do?
• How often are items restocked?

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• I don’t like the scent, can I return the product/s for a refund or an exchange?
• My order arrived damaged. What do I do?
• My order is a gift, can you leave the invoice out?
• My order is a gift, can I add a note?
• Where is my order?
• Can I cancel my order?
• Can I change the delivery address after I have placed the order?
• I missed my delivery, what happens now?

• What are your processing times?
• How much does shipping cost?
• Do you offer international shipping?
• How long will it take for my order to arrive?
• Do I need to sign for my delivery?
• What shipping carriers do you use?
• I didn't pick up my parcel from the post office in time, what happens now?
• How can I track my order?
• Can I have my large order shipped express?
• My order has been returned to sender, what happens now?

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• Can I find your products in any retail outlets?
• Are you looking for influencers?
• Is your packaging sustainable?
• Can I pick up my order?
• Are your products Australian made?
• Where are you based?
• I forgot to use my discount code, can you add it for me?
• Do you offer wholesale?
• Can I combine orders?
• Can I add items to my order?

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• Returns
• Policies
• Order issues

• What are whimsical points?
• How do whimsical points work?
• Can I use whimsical points with other codes?
• How do I sign up?

• How do I log into my account?
• How do I reset my password?