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PRODUCTS
Are your products safe for sensitive skin or eczema?
Are your hair products curly girl approved?
Do you have scent samples?
Are your products kid friendly?
Scent suggestion
Are your products vegan?
Do you carry unscented products?
Are your products safe for animals?
The product I want to order is currently out of stock. What can I do?
How often are items restocked?
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ORDERS
I don’t like the scent, can I return the product/s for a refund or an exchange?
My order arrived damaged. What do I do?
My order is a gift, can you leave the invoice out?
My order is a gift, can I add a note?
Where is my order?
Can I cancel my order?
Can I change the delivery address after I have placed the order?
I missed my delivery, what happens now?
SHIPPING
What are your processing times?
How much does shipping cost?
Do you offer international shipping?
How long will it take for my order to arrive?
Do I need to sign for my delivery?
What shipping carriers do you use?
I didn't pick up my parcel from the post office in time, what happens now?
How can I track my order?
Can I have my large order shipped express?
My order has been returned to sender, what happens now?
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FAQ
Can I find your products in any retail outlets?
Are you looking for influencers?
Is your packaging sustainable?
Can I pick up my order?
Are your products Australian made?
Where are you based?
I forgot to use my discount code, can you add it for me?
Do you offer wholesale?
Can I combine orders?
Can I add items to my order?
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POLICIES
Returns
Policies
Order issues
REWARDS
What are whimsical points?
How do whimsical points work?
Can I use whimsical points with other codes?
How do I sign up?
ACCOUNT
How do I log into my account?
How do I reset my password?