If you receive a product/s that you believe has manufacturing issues we will require photographic evidence within 7 days of delivery. If photographic evidence is inconclusive, we will require the product/s to be returned to us for assessment. We will only be able to issue refunds of approved returns. Please contact us prior to returning items. Items received without a return form/unauthorised returns will not be refunded.
The customer is responsible for the product/s to be returned to us. We request that you package your return appropriately, and send it via Insured Registered Post or Courier, to ensure we receive it.  We are not responsible for any Product Return damaged in transit or lost in transit.
All items returned will be carefully checked by our Quality Control Team.  If it is agreed that the product has manufacturing issues, our liability is limited to a refund of the purchase price or replacement of the item in your next order, along with the refund of reasonable postage costs for the Returned Product. 
All refunds will be paid in the same form as the original purchase or to the same credit card used to make the original purchase.

If the product is deemed not to have manufactuirng issues, and it turns out not to be eligible for a replacement or refund under the terms of this Policy, then you will be required to pay the costs of shipping the Returned Product back to you. 

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