Policies

Before making a purchase, please read our Policy.

Please contact us at support@mapleandwattle.com within 7 days of delivery if you have an issue with your order. We will gladly address any problem relating to manufacturing issues, missing items or items damaged in transit providing you are able to provide photographic evidence within 7 days of delivery. If you do not let us know within this period, we will assume that you are happy with your order and that your items are satisfactory. We will not accept any claims for fault or damage after seven (7) days of receipt. No refunds will be given for shipping delays as they are outside of our control.

Due to the handcrafted nature of the items, variations between products are to be expected.

All sales are final. No exchanges or refunds for change of mind. We are unable to offer a refund or a replacement if you don’t like the scent you ordered.

Cancellations incur a 20% restocking fee.

The customer is responsible for return to sender shipping costs due to entering an incorrect address or failure to collect the parcel from the Post Office.

All orders are sent with signature on delivery. Maple & Wattle is not responsible if a parcel is collected by an unauthorised person.