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PRODUCTS
Are your hair products curly girl approved?
Do you have scent samples?
Are your products safe for sensitive skin or eczema?
Scent suggestion
Are your products kid friendly?
Are your products vegan?
Do you carry unscented products?
Are your products safe for animals?
How do I use hair custard?
The product I want to order is currently out of stock. What can I do?
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ORDERS
I don’t like the scent, can I return the product/s for a refund or an exchange?
My order arrived damaged. What do I do?
My order is a gift, can you leave the invoice out?
Where is my order?
My order is a gift, can I add a note?
Can I change the delivery address after I have placed the order?
Can I cancel my order?
I missed my delivery, what happens now?
SHIPPING
What are your processing times?
How much does shipping cost?
I didn't pick up my parcel from the post office in time, what happens now?
Do you offer international shipping?
How long will it take for my order to arrive?
Do I need to sign for my delivery?
What shipping carriers do you use?
Can I have my large order shipped express?
How can I track my order?
My order has been returned to sender, what happens now?
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FAQ
Can I find your products in any retail outlets?
Are you looking for influencers?
Can I pick up my order?
I forgot to use my discount code, can you add it for me?
Are your products Australian made?
Is your packaging sustainable?
Where are you based?
Do you offer wholesale?
Can I add items to my order?
Can I combine orders?
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POLICIES
Returns
Policies
Order issues
REWARDS
What are whimsical points?
How do whimsical points work?
Can I use whimsical points with other codes?
How do I sign up?
ACCOUNT
How do I log into my account?
How do I reset my password?